Inspired Leader Certificate Program  The Inspired Leadership Certificate Program is intended for those individuals seeking accreditation for their professional development training in a variety of areas that reflect the new organizational cultures. It is composed of the several core workshops that make up the fundamental skills required to participate in organizational life in this millennium. Workshops can be taken individually or as part of the Certificate Program.  The Inspired Leadership Certificate Program will follow the principles of Competency-Based Learning and credit previous training where appropriate. Many of our corporate and government clients have employees who have taken one or more of these courses in the past from us. Credit will be provided for these towards the Leadership Certification Program.  Each course will have specific goals and outcome behaviors and will ensure that specific theoretical and practical tools are both learned and practiced within the Program.  The goal of each workshop is to ensure that every participant has the opportunity to both integrate and practice the concepts and related skills using realistic and practical work site situations utilizing the latest, cutting edge adult learning techniques.  The Inspired Leadership Certificate Program workshop options are listed here. Click on the workshop title or scroll down the page to find more information about each of the these workshops:  Creating Organizational Change with Teams  Moving To Lead Management  Building Exceptional Customer Service  Achieving Personal Wellness  Managing Your Time  Establishing Supervisory Excellence  Accelerating Learning At Work  Mentoring As A Work Tool  Using DACUM Occupational Analysis In Performance Management  Advanced Workplace Communication with Neuro Linguistic Programming 1. Creating Organizational Change With Teamwork- 3 day workshop Creating Organizational Change With Teamwork is designed for individuals in organization which is experiencing significant change in its culture, structure or vision. Participants will explore the nature of human behavior and how organizational change occurs within its people. They will also learn both the benefits and challenges to change emerging with a clearer appreciation for the balance that change brings to all aspects of their work life.  Workshop Deliverables Upon completion of this workshop participants will be able to:  Explain the Nature, Dimensions and Realities of Organizational Change  Describe the Role of Relationships in the Change Process  Motivate themselves towards Personal and Team Goals  Achieve Personal Health and Self-Control on the job  Clarify Roles and Responsibilities at the job site  Communicate more effectively both Individually and as a Team Member  Use a Practical 4-Step Problem-Solving Process  Work more effectively Within a Team  Self-Evaluate Personal Effectiveness  Create a Personal Change Management Plan  2. Moving To Lead Management - 3 day workshop  Moving To Lead Management is for those individuals who desire to move from traditional (boss) management to a Lead Management style. Participants are involved in identifying those skills they already have as leaders and then building additional ones to augment their abilities in their current and any emerging roles in the organization. Each participant will have an opportunity to learn and practice the special thinking and five behaviors of successful leaders before returning to the workplace.  Workshop Deliverables Upon completion of this workshop participants will be able to:  Explain the Role of Leadership in organizational change  List the Necessary Conditions for a Lead Management style  Describe the five practices of Successful Leaders  Link your Personal Purpose to your Organization’s Vision  Self-evaluate personal Leadership Strengths  Challenge current practice in Constructive Manner  Assist others in moving towards an Organizational Vision  Lead others towards Common Goals  Demonstrate Leadership Behaviors on the job  Implement a Personal Leadership Action Plan  3. Building Exceptional Customer Service - 3 day workshop  Building Exceptional Customer Service is for anyone who is seeking excellence in meeting their customer’s needs. Participants will learn valuable insights into the communication styles of customers and they will practice effective communication strategies needed to create quality service. Each participant will also identify areas for continuous improvement and develop a personal action plan to take back to their workplace.  Workshop Deliverables Upon completion of this workshop participants will be able to:  Self-assess current interaction strengths with customers  Describe the needs and behaviors of customers  Model focused and interpretive listening techniques  Validating the customer’s perspective  Service different types of customers  Identifying “Moments of Truth” in customer service  Demonstrate quality customer service  Maximize customer service opportunities  Give the expected and the unexpected  Develop a personal action plan to improve current skill level  4. Achieving Personal Wellness - 2 day workshop  Achieving Personal Wellness is for those individuals who desire to regain or maintain their physical and emotional health within the workplace. Participants will explores how organizational life continues to be characterized by change - change to be the best at what we do; change to maximize the use of emerging technologies and paradigms; change to maintain our viability in an increasingly demanding and competitive workplace. While all changes have been rooted in the positive intention of adding value to the organization, each change also can creates a challenge for employees. Participants will learn to adapt to change and emerge with a renewed sense of personal purpose, confidence and wellness.  Workshop Deliverables:  Upon completion of this workshop participants will be able to:  Describe stress and how it effect our body and mind  Explain some the latest research on the impacts of stress  Describe how stress impacts our effectiveness as an employee or team member  Distinguish reality from perceptions and illusions  Explore our personal purpose and learning from earlier change  Identify the most effective ingredients in creating and maintaining wellness  Utilize self evaluation techniques  Identify and modify limiting beliefs  Implement wellness activities to add quality to all the roles of one’s life.  Create an individual action plan.  5. Managing Your Time - 2 day workshop  Managing Your Time is for those who, in an era of declining resources and increasing expectations, wish to maximize their use of time and personal energy while maintaining a sense of control and balance. The participants will explore time and its management. They will have an opportunity to explore the myth of time, conduct a private self evaluation, adjust sabotaging behaviors, identify new time management tools, and practice incorporating them into a personal action plan for their workplace.  Workshop Deliverables:  Upon completion of this workshop participants will be able to:  Explain the impact of time on time management and productivity  List the effects of wasting time on personal effectiveness and wellness  Identifying personal time wasting activities and patterns  Distinguish between areas of influence versus areas of control  Identify personal sabotaging beliefs and behaviors  Distinguish between urgent and important  Adjust limiting belief and thinking patterns  Develop alternative time management strategies and techniques  Map out a short and long-term plan  Establish personal commitment to more effective time management  6. Establishing Supervisory Excellence - 2 day workshop  Establishing Supervisory Excellence is designed for individuals in a supervisory role and allows participants to identify and develop effective styles of leadership and supervision enabling them to implementation a personal action plan. Participants will explore the joys and sorrows of supervision cumulating in the ability to view supervision as not just a privilege but one of the most important roles in organizational life and effectiveness.  Workshop Deliverables:  Upon completion of this workshop participants will be able to:  Identify personal supervisory influences  List common indicators of quality supervision.  Describe the role of the self esteem and learning in supervision  List the communication assumptions of effective supervisors  Describe the role of relationships in learning and supporting  Explain the conditions under which people learn most quickly  Differentiate the privileged role of team leader from team member  Utilize coaching in a supervisory role  Develop a personal action plan for supervisory excellence  Sustain these new skills over time  7. Accelerating Learning At Work - 4 day workshop  Accelerating Learning At Work is for anyone who is involved in a learning organization. It provides an in depth analysis and the opportunity to practice the latest accelerated learning techniques. Also it gives participants an opportunity to explore how they can be used in their specific work environment. In additions, each participant will have an opportunity to demonstrate to themselves just how quickly they can learn.  Workshop Deliverables:  Upon completion of this workshop participants will be able to:  Describe the impact of recent brain research on learning  Explain how our brain learns and how to get learners to self-motivate  Identify individual learning styles and activities that appeal to each  Demonstrate how to create learning states  Demonstrate how language magnifies and focuses learning  Use evaluation tools and feedback more effectively  Use mind-mapping to assist in planning and preparation  Demonstrate the crucial role of self evaluation in learning  Explain the impact of personal beliefs on learning  Create powerful accelerated learning environments  8. Mentoring As a Work Tool - 2 day workshop  Mentoring As a Work Tool explores the role of mentoring in creating quality work environments and increasing productivity. Many organizations are establishing mentoring programs for their staff to build and enhance their workplace relationships, develop their human resource potential and provide a continuous learning environment. This workshop explores the purpose, value and implications of adopting mentoring as a organizational tool to empower and enhance those inside the organization. It also provides a simple, practical model and process for establishing mentoring within organizations.  Workshop Deliverables:  Upon completion of this workshop participants will be able to:  Explain the potential impact of mentoring on individuals and the organization.  Describe the potential benefits of mentoring to both protégé and mentor.  Identify the four types of mentoring.  Explain the role and behaviors of both protégés and mentors  Identify the role of learning styles in mentoring  Demonstrate the role of self evaluation in enhancing personal learning.  Describe the ingredients to a quality mentoring relationship  Demonstrate utilization of the four key mentoring questions  List personal goals for their mentoring involvement  Detail a potential plan of action for establishing a mentoring initiative 9. Using DACUM Occupational Analysis in Performance Management - 2 day workshop  Using DACUM Occupational Analysis in Performance Management will enable participants to explore competency based management and how it can be utilized effectively by organizations. Competency based systems have been recognized as effective and efficient methods to develop and deliver high quality services and products. This workshop is for individuals involved in the implementation of a performance based management system within a corporate organization including: Supervisors, Team Leaders, Project Managers, Human Resource Development Staff, Organizational Planners, Senior Administrators and anyone else involved in the change process  Workshop Deliverables:  Upon completion of this workshop participants will be able to:  Explain the role of DACUM (Developing a Curriculum) in Performance Management.  Describe how performance criteria are developed  Describe how to orientate staff to performance based management  Explain how recent advances in learning and communication impact on performance based management  Explain the fundamental principles and practices of performance based management  Demonstrate how to conduct staff performance evaluation sessions  Develop performance based management environments  Work effectively with colleagues in a performance based management environment  Utilize a performance based management evaluation scale  Assist colleagues in adjusting to performance based management  10. Advanced Workplace Communication with N.L.P. - Neuro Linguistic Programming - 2 day workshop  Advanced Workplace Communication with N.L.P. - Neuro Linguistic Programming is an exciting approach to communicating and working with other people which resulted from studying successful experts in various fields of endeavor. It was discovered that people who do things exceedingly well have very specific ways of communicating with themselves and others. This research evolved into the field of NLP which offers ways of learning, relating and being with ourselves and others that is respectful, empowering and productive. NLP is recognized around the world as offering invaluable tools and skills for the fields of management, leadership, sales, education and counseling. Participants will have an opportunity to explore what NLP has to offer workplace communications enabling them to return to the workplace with some exciting and effective communication tools.  Workshop Deliverables:  Upon completion of this workshop participants will be able to:  Develop your ability to identify and achieve what you want  Acquire gentle, effective ways to earn trust and encourage friendship  Find the positive intent behind any behavior and/or belief  Transform phobias, anxieties and guilt into flexibility and creativity  Negotiate win-win agreements with yourself and others  Demonstrate the benefits of skilful and respectful questioning  Make motivation and excellence part of your everyday approach to challenges  Improve your decision strategies  Practice methods for achieving greater wellness  Use accelerated learning skills as an ongoing part of your life;

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