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| Dealing with Difficult People I |
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…Problem Employees?
Troublesome Co-workers?
Angry Customers?
Hostile People?
Learn to deal “More Effectively” with valued employees or customers
who are: Disruptive, Aggressive, Manipulative, Controlling, Angry, Pushy, Loud, Uncooperative, Demanding, Aggravating,
Challenging.
Purpose
This three hour seminar offers practical, empowering ideas and techniques to enable you to both deal with difficult people and at the same time evolve yourself in a meaningful
way.
Dealing with Difficult People Level I is a fast paced dynamic experience that enables participants to both understand and work with any difficult person in the workplace or elsewhere. They learn what motivates these erratic behaviors and a simple, effective process to deal with them
immediately.
Program Deliverables
Upon completion you will be able to:
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Understand their driving needs and wants |
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2. |
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Mold and shape the conversation to create a success |
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3. |
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Build an atmosphere of trust so that neither person looses face |
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4. |
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Remove the emotion from the conflict and resolve the issue |
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Help them meet their needs and achieve their goals |
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Utilize practical tools to address their concerns immediately |
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7. |
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Demonstrate a style in meeting their needs like no one else |
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Become the one person that they can “talk to” and “work
with” |
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Strengthen your communication skills |
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10. |
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Replace conflict with the satisfaction of having made a
difference |
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